Frequently Asked Questions – Commercial Cleaning Supplies & Trade Accounts
Frequently Asked Questions – Commercial Cleaning Supplies & Trade Accounts
At RapidClean Illawarra – Rapid Supplies, we support commercial cleaners, facilities teams and businesses across the Illawarra, South Coast & Southern Highlands with professional cleaning supplies, equipment and onsite support. Below you’ll find clear answers to the questions we’re asked most often about trade accounts, online ordering, delivery, dispenser installs, training and more.
If you can’t find what you’re looking for, please contact our team or visit our Meet the Team page to reach the right person.
Quick Links
- Accounts, Online Portal & Trade Terms
- Delivery, Service Area & Who We Supply
- Onsite Support, Training & Dispenser Installs
- Products, Ranges & Technical Support
- Multilingual Support & Communication
- Still Have Questions?
Accounts, Online Portal & Trade Terms
Do you offer trade accounts?
Yes. We offer trade accounts for approved business customers. Trade terms are typically 14 to 25 days from invoice, depending on your credit approval and account setup.
Trade accounts are ideal for commercial cleaners, schools, healthcare facilities, hospitality venues, councils and other organisations who order regularly. To discuss opening an account, please contact our office and we’ll guide you through the process.
Can we have multiple delivery sites under one account?
Yes. Our system is set up so that one customer account can have multiple delivery addresses. This is perfect for cleaning contractors and organisations who manage several sites across the Illawarra, South Coast or Southern Highlands.
Can customers log in and place their own orders?
Yes. Once your online account is set up, your team can log into the Rapid Supplies portal to:
- Place orders directly via the website
- Choose from multiple delivery addresses on the account
- Use purchase order (PO) numbers at checkout (for approved credit customers)
This helps standardise products across your sites and makes it easier for supervisors or site managers to order what they need.
Can we see our order history, quotes and statements online?
Yes. Through the portal you can:
- View order history and reorder from previous orders
- Access quote history and convert approved quotes into orders
- Check account statements and outstanding invoices
This gives your accounts and operations teams clear visibility of spend and activity across your sites.
Can customers generate their own quotes from the website?
Yes. Approved customers can build and generate quotes online directly from the portal. Quotes can be saved, printed, emailed internally for approval and converted to an order once you’re ready to proceed.
What payment options do you accept?
You can pay via:
- Stripe and other secure payment gateways at checkout
- Credit cards including AMEX (American Express)
- Account payment via EFT for approved trade customers, in line with your agreed terms
For full details on shipping and any surcharges, see our Shipping & Delivery and Returns & Refunds Policy.
Delivery, Service Area & Who We Supply
Where do you deliver?
We regularly deliver throughout the Illawarra, South Coast & Southern Highlands, including Wollongong, Shellharbour, Kiama and surrounding areas. For delivery timeframes and charges, please see our Shipping & Delivery page.
Who do you supply?
We primarily support professional cleaners and organisations, including:
- Contract cleaners & commercial cleaning businesses – see our Commercial Cleaning Supplies page
- Schools, TAFEs & universities – see School & Education Cleaning Supplies
- Healthcare, hospitals & aged care – see Healthcare & Aged Care Cleaning Supplies
- Hospitality, cafés, clubs & takeaway venues – see Hospitality & Café Cleaning Supplies
- Councils & government sites – see Council & Government Cleaning Supplies
- Builders and construction cleaning – see Builders’ Cleaning Supplies & Equipment
Do you offer cleaning services?
No, we do not provide contract cleaning services.
As part of the RapidClean co-op, we strictly provide products, equipment, training and support to the cleaning industry – we never clean ourselves. That means we are never in competition with our clients.
Our goal is to grow with you by helping you win and retain sites, standardise your products and keep your customers happy and safe.
Onsite Support, Training & Dispenser Installs
Do you offer onsite support for washrooms and product recommendations?
Yes. We provide onsite support for washroom audits, floor safety reviews and product standardisation. Our team can visit your site to:
- Recommend the right cleaning chemicals and dilution systems
- Suggest washroom dispensers and paper systems
- Help reduce slip risks and manual handling issues
Learn more on our Onsite Cleaning Audits & Dispenser Programs page.
Do you install chemical dispensers?
Yes. We supply and install SEKO ProMax and other chemical dispensing systems for bottles, buckets and floor scrubbers. These systems help control dilution, reduce chemical waste and improve safety.
For more information, visit our SEKO ProMax Chemical Dispensing Systems page.
Do you supply and install washroom dispensers and hand dryers?
Yes. We can recommend, supply and support a full range of washroom dispensers, soap systems and hand dryers, including setup and standardisation across your sites. See our Washroom Dispensers & Soap Systems page for more information.
Do you provide onsite equipment training?
Yes. When you purchase floor scrubbers, sweepers or other machines from us, we can provide onsite training so your team knows how to use and maintain the equipment safely and effectively.
We also offer refresher training for existing machines. Learn more on our Onsite Cleaning Equipment Training page.
Can you help us choose the right floor scrubber or machine?
Absolutely. We work with leading brands like Nilfisk, Kärcher, Pacvac, i-team and more. Our team can recommend the right machine for your site and budget, including:
- Walk-behind and ride-on floor scrubbers & sweepers – see Floor Scrubbers & Sweepers
- i-mop XL and other i-team machines – see i-mop & i-team Equipment
- Major equipment brands overview – see Nilfisk, Kärcher, Pacvac & Major Brands
For a general guide, you can also read: Floor Cleaning Equipment – Making the Right Choice.
Products, Ranges & Technical Support
What types of cleaning products do you stock?
We carry a wide range of cleaning chemicals, paper, janitorial supplies, dispensers and equipment for commercial sites. To explore our range, start with:
- Commercial Cleaning Supplies – Illawarra, South Coast & Southern Highlands
- Cleaning Chemicals – Illawarra & South Coast
- Paper Products & Toilet Paper
Do you have Indigenous-branded cleaning chemicals?
Yes. We are proud to support the RapidClean Yaama Indigenous Cleaning Chemicals range. These products combine professional performance with Indigenous artwork and storytelling.
Learn more on our Yaama Indigenous Cleaning Chemicals page.
Do you have greener or eco-friendly cleaning products?
Yes. We stock a range of green and eco-friendly cleaning products to help reduce environmental impact while still delivering professional results, including options for general cleaning, washrooms and floor care.
Browse the range here: Green & Eco-Friendly Cleaning Products – Illawarra & South Coast.
Do you stock enzyme-based cleaning products?
Yes. We stock the RapidClean enzyme range for odour control, drain maintenance and organic soil removal. For more detail, see: RapidClean Enzyme Range – Illawarra.
Can you help with dilution rates and wall charts?
Yes. We provide practical tools to help your staff mix chemicals correctly and safely, including:
- A detailed dilution rate chart – Chemical Dilution Rate Chart
- Cleaning wall charts and safety posters – Cleaning Wall Charts & Safety Posters
These resources help with training, onboarding and compliance across your sites.
Do you provide vacuum cleaner bags and maintenance advice?
Yes. We have a Vacuum Cleaner Bag Finder to help you match the right bag to your machine, plus a guide on basic vacuum maintenance:
Do you supply professional window cleaning tools?
Yes. We’re the Illawarra, South Coast & Southern Highlands distributor for Unger window cleaning systems and carry a full range of squeegees, washers, poles and accessories. See:
What’s the difference between powdered and powder-free gloves?
We’ve put together a guide to help you choose the right disposable gloves for your site, including where powdered gloves are suitable and when to choose powder-free options: Powdered vs Powder-Free Disposable Gloves – Illawarra.
Do you have general cleaning tips and stain removal advice?
Yes. Our Cleaning Tips & Stain Removal Guide covers common stains, surfaces and problem areas to help your team get better results with less trial and error: Cleaning Tips & Stain Removal Guide.
Multilingual Support & Communication
Do you provide support in languages other than English?
Yes. Many of our customers have supervisors and staff whose first language isn’t English. Our team can provide multilingual support and resources to help with training and communication.
For more information, visit our Multilingual Cleaning Support page.
Still have questions?
If your question isn’t covered here, please contact our team or speak to your local representative. You can learn more about who does what on our Meet the Team page.
We’re here to support you with professional cleaning supplies, equipment, training and onsite support so you can focus on growing your business and looking after your customers.
```