Privacy Policy – RapidClean Illawarra / Rapid Supplies
At Rapid Supplies (RapidClean Illawarra), accessible from https://www.rapidsupplies.com.au/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We aim to align our practices with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth), where they apply.
This Privacy Policy applies to information collected through our website and online services. It does not cover information collected offline or via channels other than this website.
Who We Are
RapidClean Illawarra trades online as Rapid Supplies, supplying cleaning chemicals, paper products, janitorial supplies and equipment to customers in the Illawarra, South Coast, Southern Highlands and beyond from our location at 112a Industrial Road, Oak Flats NSW 2529.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details on our website’s contact page.
Consent
By using our website, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website.
Information We Collect
We may collect the following types of personal information:
- Information you provide directly: such as your name, business name, email address, phone number, delivery address, billing address, and any information you include when you:
- create an account or log in,
- place an order or request a quote,
- submit a contact form or send us an email, or
- subscribe to marketing communications.
- Order and account information: including products purchased, payment method details (processed via secure third-party gateways), order history, and account preferences.
- Automatically collected information: such as your IP address, browser type, device type, operating system, referring pages, date and time of visit and general location (e.g. city/region) when you browse our website.
- Cookies and similar technologies: which help us remember your preferences, keep you logged in, and understand how the site is used (see “Cookies & Analytics” below).
How We Use Your Information
We use the information we collect for purposes including:
- Processing and fulfilling orders, quotes and service requests.
- Providing, operating and maintaining our website and online store.
- Improving, personalising and expanding our website and product offerings.
- Understanding and analysing how visitors use our website.
- Developing new products, services, features and functionality.
- Communicating with you, either directly or through our partners, including for customer service, account support, order updates and other operational purposes.
- Sending you marketing and promotional communications where you have opted in or where permitted by law (you can opt out at any time).
- Complying with legal obligations and responding to lawful requests.
- Detecting, preventing and responding to fraud, security risks or technical issues.
Cookies & Analytics
Like many websites, Rapid Supplies uses cookies and similar technologies to operate and improve our site and to understand how it is used.
Cookies may be used to:
- Remember your preferences, cart contents and login session.
- Help pages load faster and function correctly.
- Provide aggregated analytics about website traffic and usage.
- Support advertising or remarketing through third-party platforms, where used.
We may use analytics tools (such as Google Analytics or similar services) to collect anonymised or aggregated information about how visitors use our website. These tools may use their own cookies and process your IP address and browsing behaviour.
You can usually choose to disable or manage cookies via your browser settings. Please note that disabling cookies may affect how our website functions for you.
Log Files
Rapid Supplies follows a standard practice of using log files. These files log visitors when they visit websites. The information collected by log files may include IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages and number of clicks. This information is generally used in aggregate form and is not linked to personally identifiable information.
We use this information to analyse trends, administer the site, track user movement on the website and gather demographic information.
Third-Party Services & Advertising
We may use third-party service providers to help operate our website and business, such as payment processors, delivery partners, analytics providers and advertising platforms. These third parties may process your personal information on our behalf and in accordance with their own privacy policies.
Third-party ad servers or ad networks may use technologies like cookies, JavaScript or web beacons in their advertisements and links that appear on Rapid Supplies. They automatically receive your IP address when this occurs. These technologies may be used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content you see on other websites.
Rapid Supplies does not control these third-party cookies and technologies. We recommend that you review the privacy policies of any third-party services you interact with.
Data Storage, Security & Retention
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using secure systems and restricting access to personal information to those who need it for legitimate business purposes.
We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we will take reasonable steps to destroy or de-identify it.
Your Rights & Choices
Depending on where you live, you may have rights regarding your personal information, such as:
- Requesting access to the personal information we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of your personal information, subject to legal or contractual obligations.
- Opting out of marketing communications by using the unsubscribe link or contacting us.
- Restricting or objecting to certain types of processing, where applicable law allows.
If you wish to exercise any of these rights, please contact us using the details on our website. We may need to verify your identity before responding to your request.
GDPR Data Protection Rights (EEA/UK Visitors)
If you are located in the European Economic Area (EEA) or United Kingdom and GDPR applies to our processing of your data, you may have additional rights around access, correction, erasure, restriction, objection and data portability. You may also have the right to lodge a complaint with your local data protection authority.
CCPA Privacy Rights (California Consumers)
If you are a California resident and the California Consumer Privacy Act (CCPA) applies, you may have rights to request disclosure of the categories and specific pieces of personal information we have collected, to request deletion of your personal information and to opt out of any “sale” of personal information. Rapid Supplies does not knowingly sell personal information. If you wish to exercise any CCPA rights, please contact us.
Children's Information
We are committed to protecting the privacy of children online. Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that your child has provided personal information on our website, we strongly encourage you to contact us immediately and we will use our best efforts to promptly remove such information from our records.
Contact Us
If you have questions about this Privacy Policy, our privacy practices or your personal information, please contact us using the details provided on the Contact page of this website or by writing to us at:
RapidClean Illawarra / Rapid Supplies
112a Industrial Road
Oak Flats NSW 2529
Australia
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The “last updated” date will be revised when changes are made. We encourage you to review this page periodically to stay informed about how we protect your information.
This Privacy Policy is provided for general information only and does not constitute legal advice. You should seek your own independent legal advice to ensure this policy meets your specific compliance obligations.
